Shipping policy

Processing time

• Orders are processed within 2–3 business days (Mon–Fri, excluding holidays).
• Orders placed on weekends or holidays begin processing the next business day.

Shipping methods & delivery times

• Selected at checkout, with time calculated by carrier.

Shipping costs

• Calculated at checkout based on carrier rates, package weight, and destination.

Order tracking

• You’ll receive a shipment confirmation email with a tracking numberwhen your shipping label is created.
• Allow up to 24 hours for tracking information to populate.

Multiple items & split shipments

• Items may ship separately. You will receive separate tracking numbers.

Undeliverable packages & address issues

• Please ensure your shipping address is correct.
  We are not responsible for delays due to incorrect or incomplete addresses.
• If a package is returned as undeliverable, we will contact you to arrange reshipment; additional shipping charges may apply.

Lost, stolen, or damaged shipments

• If your package is marked delivered but you did not receive it, contact us immediately; we’ll open an investigation with the carrier.
• For damaged items, keep packaging and contact support within 7 days with photos of the damage and the shipment label; we’ll open an investigation with the carrier.

Customs, duties & taxes (for international orders)

• Customers are responsible for any customs fees, duties, or taxes for international shipments.

Contact

• For shipping questions or help, email support@lockdecodersusa.com or use the contact form on our site. Include your order number for faster assistance.